1. Who we are
Lava Plain Media (we, us, or our) provides FPV drone tours and real estate media and is based in Eastern Idaho. This policy explains how information is handled when you visit our website or contact us. For privacy questions, use our Contact page.
2. Information you give us
When you submit a quote or contact form, we collect the information you choose to provide, such as your name, email address, service interests, property location, preferred timing, and project details. We also receive information you send in follow-up emails. Please do not include passwords, payment card details, or other sensitive information in the form.
3. Information collected automatically
Our website is hosted on Framer. Framer may process technical information to deliver, secure, and operate the website. We use Google Analytics to understand visits, traffic sources, pages viewed, and interactions. We use Microsoft Clarity to understand how visitors interact with the site through behavioral metrics, heatmaps, and session replay, including clicks, scrolling, and navigation. These tools may use cookies and similar technologies and process browser, device, page, approximate location, and usage information. Microsoft may also use information it receives for its own purposes, including improving its services and advertising, as described in its Privacy Statement. Provider processing depends on the settings and privacy choices that apply.
4. How we use information
We use information you submit to respond to inquiries, prepare quotes, discuss your project, and provide requested services. We use website analytics to understand how the site is used and improve its content, performance, and usability.
5. How form submissions are delivered and stored
Our forms are provided through Framer. When you submit a form, the information is processed to deliver an email to Lava Plain Media, the website owner. It becomes part of our business email correspondence. Framer and our email service provider process information as needed to operate and deliver these services.
6. Sharing
Lava Plain Media does not sell the information you submit through our forms. Information is processed by service providers involved in hosting the website, delivering form submissions and email, and providing analytics, including Framer, Google, and Microsoft. Their handling of information is described in their own privacy notices. We may also disclose information when required by law or to protect our rights and the security of our services.
7. Data retention
Form submissions and related correspondence may remain in our business email inbox and email backups. How long they are kept depends on the inquiry, any ongoing project or business relationship, and applicable recordkeeping needs. We do not specify a fixed automatic deletion period. You can contact us to request deletion of information you provided, subject to information we need to keep for legal or business obligations. Analytics data is retained according to the settings and retention practices of the relevant providers.
8. Security
Information sent through this website is handled using Framer and our email service provider. We take reasonable steps to protect information we receive, but no website, email system, or storage method can guarantee complete security. Please limit submissions to the information needed for your inquiry and avoid sending sensitive information through the form.
9. Your choices
You can use our Contact page to ask about information you have provided or request access, correction, or deletion. Your rights may vary depending on where you live. You can manage or delete cookies in your browser and use Google’s Analytics opt-out browser add-on. Blocking cookies may affect some website features. Where required, optional analytics tracking is subject to your consent; any available cookie controls let you manage those choices.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.